Notifications
Stay updated with real time notifications of important events.
Last updated
Stay updated with real time notifications of important events.
Last updated
In the context of the ON Platform, notifications serve as crucial alerts for users to stay updated on specific events related to select services, such as in Customer Service Chat. By enabling these notifications, users can ensure they are promptly informed about vital interactions, ensuring timely responses and efficient service management.
Below are the available notification triggers:
New Request Incoming: Users receive a notification to be sent when a new live chat request is initiated by a customer or user.
Live Chat Request Assigned: Users receive a notification when a live chat request is assigned specifically to them.
Stay connected and informed with our versatile notification delivery options:
Notifications are dispatched to users via email based on the selected notification triggers.
Note: It's recommended to routinely check your email settings and spam/junk folders to ensure that these crucial notifications are not missed. Adjusting email preferences or adding ON's notification email to your contacts can help in uninterrupted delivery.
Keep up to date with the latest updates in the ON Portal, even when you're working in other tabs or have your browser window minimized. This feature now includes an option to enable or disable browser sounds for these notifications, giving you control over how you receive alerts during your browsing experience.
Here is a sample of the sound notification that will play three times:
Additionally, most browsers offer the capability to manage site-specific sounds by right-clicking on the tab and selecting the mute option. This provides an extra layer of control over your notification sounds directly from your browser.
