Permuted Response
Tailor advanced bot responses with precision.
Last updated
Tailor advanced bot responses with precision.
Last updated
Permuted Response Automation takes a step further from the Basic Automation in personalizing bot interactions. By employing entities defined in triggers, it crafts a bot's response that is not just varied, but also specifically ordered to align with the user's expressed intent. This ensures that each user receives a response that is highly tailored to their unique inquiry, enhancing the overall conversational experience.
To delve deeper into entity configurations and advanced personalization techniques, we encourage users to explore our sections below and connect with our expert team.
The following are the components of a Permuted Response that can be configured:
Categories: High-level groupings that determine potential permutations for the bot's response. By defining various categories, you can influence how the response's text, attachments, and quick replies will be presented to the user.
Text: Design adaptive responses that restructure based on the user's specific intent.
Subject Attachment List: Integrate link cards and carousels that reorder themselves, ensuring the most relevant resources are highlighted first, based on user intent.
Subjects: Subjects serve as tags or identifiers, potentially facilitating the bot in making accurate decisions about which attachments to prioritize based on the user's entities.
Subject Category Map: Define the subjects that should be listened for within each category.
Quick Replies: Reorder quick replies based on the user's intent and message components.
Entities, as building blocks of triggers, capture specific information from the user's message. When paired with a Permuted Response Automation, these entities enable the bot to reorder text and link components in its response. The result is a message that feels incredibly personalized, resonating closely with the user's initial query.
For a Permuted Response Automation to function optimally, configuring its triggers is crucial:
Intent + Entity Trigger: Beyond recognizing a general intent, this trigger captures specific entities within a user's message. These entities guide the permutation of the response components. For an inquiry like "Show me the latest sci-fi movies", the entity is "sci-fi". The bot would prioritize and present sci-fi related links or media first in its response.
Direct Trigger: not available with permuted responses.
