Step 2: In-Chat Order Updates

Optimize the customer experience by harnessing the power of ON's Shopify order tracking feature.

• Present tracking updates directly within the chat interface

• Consumers receive an update on tracking status within seconds, no redirection necessary

List of Order Update statuses that will show to your customers:

• Fulfilled

• Unfulfilled

• Submitted

• Shipping Soon

• Shipped

• Ready for pickup

• Picked Up

• Out For Delivery

• Order Failed

• Order Canceled

• Not Delivered

• Marked as fulfilled

• Label Voided

• In Transit

• Delivered

• Attempted Delivery

Dependencies

1. Use of Shopify’s Order Management System (OMS)

2. Successful Installation of the ON Platform App & Storefront API Access (Link Here)

Steps to Setup

In order to enable the order updates functionality within ON’s chatbot, you will need to complete the below tasks to configure the Admin API and grant the correct permissions.

1. Gather and share your store ID

   • The Store ID can quickly be located directly in the admin panel, within the URL Sample URL: admin.shopify.com/store/XXXXXX the store ID would be “XXXXXX”

2. Enable an Admin API Integration within the ON application

   • On the left hand side of the screen click “Apps and Sales Channels”

   • Navigate to the applications menu and select “Develop Apps”

   • Click into the ON application

   • In the ON application, go to the Configuration menu and enable “read_orders”

3. Gather and share the Admin API access token

   • Navigate to the API credentials menu

   • Share the API access token with your ON Customer Success Team

Please Note: Due to Shopify settings, you can only view this token once.

1. Share order ID formatting information

   • In the Settings menu, navigate to the “Store Details” section

   • Scroll down to the Order ID section, and share the “Prefix” and “Suffix” with your ON team

Once the above steps are completed, please share the Store ID, Admin API Access Token and Order ID formatting information with your ON Customer Success Manager.

From here, the ON team will complete the chatbot configuration to allow your end-users to get real-time order updates with their Order ID.